Email ticketing not working

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  • updated
  • Not a bug
We have support@gymforgeeks.net. We plan receive the emails on this account but is doesn't seem to forward to the default Userecho email.
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Sergey Stukov co-founder
  • Answer
  • Not a bug
You need to setup forwarding.

Forward emails from support@gymforgeeks.net to support@gymforgeeks.userecho.com

Seems that your domain use google apps to manage email, in this case try to use this tutorial.
https://support.google.com/mail/answer/10957


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Sergey Stukov co-founder
We found and fixed issue related to email processing and your account, it should works now. Check your "Agent interface" for incoming "test" tickets.
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Danny Villaroel
Hi, the issue was solved. Thanks for the replies!
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Danny Villaroel
Quote from Sergey Stukov
You need to setup forwarding.

Forward emails from support@gymforgeeks.net to support@gymforgeeks.userecho.com

Seems that your domain use google apps to manage email, in this case try to use this tutorial.
https://support.google.com/mail/answer/10957


Mike had sent the test email and it did not work.
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Mike Wentworth
Quote from Sergey Stukov
You need to setup forwarding.

Forward emails from support@gymforgeeks.net to support@gymforgeeks.userecho.com

Seems that your domain use google apps to manage email, in this case try to use this tutorial.
https://support.google.com/mail/answer/10957


I confirm that it seems to be a bug. I spoke to Namecheap and they modified it and said "Can you please check if email was delivered to support@gymforgeeks.userecho.com?" I checked Helpdesk and nothing. 

Current case: support@gymforgeeks.net >> support@gymforgeeks.userecho.com 

I told them about UserEcho ticketing and they said "You sure their mail service is functioning?" It doesn't seem to go through as they sent a test message. Mail provider receives it, but not forwarded as a ticket.
Avatar
Sergey Stukov co-founder
  • Answer
  • Not a bug
You need to setup forwarding.

Forward emails from support@gymforgeeks.net to support@gymforgeeks.userecho.com

Seems that your domain use google apps to manage email, in this case try to use this tutorial.
https://support.google.com/mail/answer/10957