category determine wich agent gets notified?

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Is it possible to make the category determine wich agent gets notified ine the helpdesk?

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Vladimir Mullagaliyev
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Each user can select what notifications he/she wants to receive.

Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.

Screenshot:


Avatar
Vladimir Mullagaliyev
  • Answer
  • Answered

Each user can select what notifications he/she wants to receive.

Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.

Screenshot: