category determine wich agent gets notified?
Is it possible to make the category determine wich agent gets notified ine the helpdesk?
Is it possible to make the category determine wich agent gets notified ine the helpdesk?
Each user can select what notifications he/she wants to receive.
Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.
Screenshot:
Each user can select what notifications he/she wants to receive.
Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.
Screenshot: