category determine wich agent gets notified?
Is it possible to make the category determine wich agent gets notified ine the helpdesk?
Pinned replies
Replies 1
Each user can select what notifications he/she wants to receive.
Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.
Screenshot:
Each user can select what notifications he/she wants to receive.
Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.
Screenshot: