What is the purpose of the Facebook monitoring?

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Under settings , social settings, Facebook, number 1 it states:

Turn your wall page messages into tickets, making it easy to capture and track communication.


I can not get this to work.

What exactly does it capture from Facebook?

Wall posts by users?

My own posts?

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Vladimir Mullagaliyev
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At current time it captured wall posts and comments. But you can convert into the ticket comments only. I think we can implement wall posts conversion too if you need it.

I see you've added an Idea about it. Will discuss this problem in the Idea.

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Vladimir Mullagaliyev
  • Answer
  • Answered

At current time it captured wall posts and comments. But you can convert into the ticket comments only. I think we can implement wall posts conversion too if you need it.

I see you've added an Idea about it. Will discuss this problem in the Idea.