Indicate email when posting as anonymous

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Hello


Is it possible to make a function, where users who are not logged in, have to indicate an email to post or comment? So when they click post, they will be asked for an email and when the post is updated the user receive an email as an notification.


/Karl-Emil

Spiir


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Vladimir Mullagaliyev co-founder
Quote from Karl-Emil Bilstrup

I understand, but I think it's a general problem that your helpdesk acts like a forum.

Hello,

Actually if you send email to Helpdesk you will not be asked fo a password. But if you post request from the forum you will, because you must see this request after post. We cannot show it if you are not authenticated (or we have to create a separate account with the same email).

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Karl-Emil Bilstrup

I understand, but I think it's a general problem that your helpdesk acts like a forum.

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Vladimir Mullagaliyev co-founder
Quote from Karl-Emil Bilstrup

Our users should not have the feeling, that they have to be registered, just because they want to ask a question to our helpdesk.

This is the only way how our system works.


First time the user enter his email and we register him by email only. We have to do registration to provide the user access to his tickets.


Second time, if he enter the same email he has to enter the password. We cannot combine requests from different users in one account. Otherwise, user with second request will be able to see the first request with no password entered.


If he doesn't know his password he can request the password change in one click.

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Karl-Emil Bilstrup

Our users should not have the feeling, that they have to be registered, just because they want to ask a question to our helpdesk.

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Karl-Emil Bilstrup

I have a problem with this scenario:


An unregistered user sends a ticket with the widget. The user indicate his email.


The user sends a new ticket with the widget. The widget now require a password from the user, but the user never indicated a password.

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Karl-Emil Bilstrup

Thanks. It looks good.

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Vladimir Mullagaliyev co-founder
Quote from Karl-Emil Bilstrup

Awesome!

We've decided to add you to our test for this feature. Now you have this form enabled in your community.

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Karl-Emil Bilstrup

Awesome!

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Vladimir Mullagaliyev co-founder
Quote from Karl-Emil Bilstrup

Sorry haven't answered. I must have missed it somehow.


It looks really greate!


Is it possible to activate it in our community?


Also in the helpdesk.

Hello,

We are planning to release this feature in a week. We need to finish some settings for this feature.

We will let you know in this topic.