Still receiving tickets from blocked user

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I receive some spam, and I block these accounts (email accounts) from (Block User) command, but I still receive ticket from these emails.

Do I miss something or miss using this feature, or is these some bugs, or incomplete feature?

How would you rate the customer service you received?

Satisfaction mark by Ali Sa'ad Eddeen 8 years ago

Thank you!

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Vladimir Mullagaliyev co-founder
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Hello,

When you block a user it does block him to post a public message. But he is still able to post a private message to ask about unblock.

We will review this process and maybe will not allow to post anything via email for blocked users.

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Vladimir Mullagaliyev co-founder
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  • Answered

Hello,

When you block a user it does block him to post a public message. But he is still able to post a private message to ask about unblock.

We will review this process and maybe will not allow to post anything via email for blocked users.

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Ali Sa'ad Eddeen

If user want to ask for unblock, he should do it from the support page, something like (forget my password), when he tries to login, a message like (you are blocked from logging in to this site, if you want to ask for unblock, click here).

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Ali Sa'ad Eddeen

Do you have any updates about this?

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Vladimir Mullagaliyev co-founder
Quote from Ali Sa'ad Eddeen

Do you have any updates about this?

Hello,

We do not accept messages via email from blocked users.

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Ali Sa'ad Eddeen
Quote from Vladimir Mullagaliyev

Hello,

We do not accept messages via email from blocked users.

Thank you!