Can the widget search box also bring up Knowledge base articles?

Avatar
  • updated
  • Answered
Currently, the slide out widget only brings up Most Rated Suggestions, but no articles in the knowledge base that might be applicable.

Can this be enhanced?
Pinned replies
Avatar
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered
Hello,
Sure, we have added the Knowledge base panel to your widget. 
Also your search field will be search knowledge base's topics too.

You are able to add/delete/customize any modules here https://ticketpros.userecho.com/settings/customize...

To customize your widget just select View:widget.
Avatar
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered
Hello,
Sure, we have added the Knowledge base panel to your widget. 
Also your search field will be search knowledge base's topics too.

You are able to add/delete/customize any modules here https://ticketpros.userecho.com/settings/customize...

To customize your widget just select View:widget.