can one agent send system/email reminders to another agent about cases they need to work on?
can one agent send system/email reminders to another agent about cases they need to work on?
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Vladimir Mullagaliyev co-founder
Hello,
1. An agent with specific access rights is able to assign performer for a topic.
2. All agents are able to post private comments (visible to support agents only) in topics. Agents receive notifications about such comments.
Hello,
1. An agent with specific access rights is able to assign performer for a topic.
2. All agents are able to post private comments (visible to support agents only) in topics. Agents receive notifications about such comments.