Add ability to demote/move comment to a reply of another comment

  • updated
  • Under review

Not major/urgent... However, it would be nice for agents to be able to move a user comment underneath an existing comment - so that it appears as a reply. Some users don't seem to understand forum style chat and immediately jump to the bottom of the screen to comment, instead of replying to another comment.

It could appear as a new icon that allows drag and drop onto the new parent comment.