change type of posted topic

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  • Answered

Hello,

Is there a way in the agent interface for the admin to convert a whole topic (for instance a "Question") into another type (for instance "Bug")?


A typical use case could be if the admin realizes that the user question raised a bug.

Regards.

Vladimir Mullagaliyev
  • Answer
  • Answered

Hi Ryann,


Jist click "Edit" button.


Then you will be able to change the topic type.



Ryann

Oh yes! So simple.

Thanks.

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