Identify users logged on chat

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Frederico
  • updated
  • Completed

Hi!


I´d like to automaticaly set the UserName/UserEmail on chat widget.


In the JS code responsible to inject the chat widget, I ´d like to specify the user name/email so if/when the user call an agent, the agent will already know who is calling.


Is there any way to do that ?


Bye

Pinned replies
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1
Sergey Stukov co-founder
  • Answer
  • Completed

Hello if you provide SSO token in widget embed code


var _ues = {
... ,
params:{sso_token:"your_sso_token"}
};

https://feedback.userecho.com/en/knowledge-bases/10/articles/8793-sso-integration


User will be auto-authoriszd and you will see all his details like name & email


Is it suitable for you?

Replies 1
Avatar
1
Sergey Stukov co-founder
  • Answer
  • Completed

Hello if you provide SSO token in widget embed code


var _ues = {
... ,
params:{sso_token:"your_sso_token"}
};

https://feedback.userecho.com/en/knowledge-bases/10/articles/8793-sso-integration


User will be auto-authoriszd and you will see all his details like name & email


Is it suitable for you?


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