Adding customer tickets just by forwarding the emails and adding them as collaboratots
I receive a request from customer and I want to forward it to Userecho helpdesk and create a ticket where the original sender would be already a collaborator without the need to go to Agent interface and add him manually...
It does work already. If you forward email from any support agent's email address a new ticket will be created. The original address will be an author for the email and support agent's message will be added as a private message.
If it does not work for you please send us a private request with information about your test forwarded message. We will do a quick check and let you know what's wrong with that.