Canned response improvement
It would really help if the window of selecting a canned response would display some of the responses right away, without a need to search for them. In my case, I have only several responses and it's just major inconvenience for me to have to search for them. I'd rather pick them from the list right away.
I think it would be most useful if you could "pin" some articles to that quick list or just display all of the articles if you have less then 10.