Disable auto respond on changing ticket status esp 'DECLINED'

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WhatDaFun WDF
  • updated
  • Answered
Some tickets I get are not reply worthy - like some promotions, some useless feedback by any user, etc. I do not want to see them under 'Open' issue list. If I mark them 'DECLINED', then also email goes to user telling the same, which is very rude & unwanted behaviour.
Is there any workaround to this, or any way to disable auto response on some ticket status change?
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Vladimir Mullagaliyev co-founder
  • Answer
  • Answered

Now you are able to close ticked through comment form with no notification.

More information is available here http://feedback.userecho.com/topics/6870-userecho-changelog/#comment-23856

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Sergey Stukov co-founder
  • Will be answered
Seems that you need something like "silent option" we will consider about solution will write our decision here.
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WhatDaFun WDF
props!
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Vladimir Mullagaliyev co-founder
  • Answer
  • Answered

Now you are able to close ticked through comment form with no notification.

More information is available here http://feedback.userecho.com/topics/6870-userecho-changelog/#comment-23856


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