How can I see the statistics of individual staff to manage each person's perfomance?

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What if I am the Admin and I need to look at other staff statistics to manage their performance? How can I control my staff activities, am I be able to see their statistics?
Vladimir Mullagaliyev
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  • Answered
Hello Ann, 

Sorry for late answer.
We have some reports that show common information about response time and how many replies each agent has posted.
Find out it in Agent interface -> Statistics.

We think that this information is not enough for you. Feel free to ask us about any new reports that you need!
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