Reply to comment via email reply

  • updated
  • Under review

When you get a comment notification via email, it would be great to be able to reply to that email and server automatically to post the comment to the thread.

It is faster for quick replies and will increase interaction.

So instead of sending notifications from the sender can be


I would find this feature quite handy ;-)

Vladimir Mullagaliyev
  • Answer
  • Under review
Clinton Coney

I agree, I would really like to see this feature implemented and I also believe that it would increase interaction and response rate.

Hope you can add this soon. It will be very handy when using a mobile which requires to launch the browser to reply, too heavy...

This would be really handy to have also for publishing in changelog. To just be able to send an email that will be added as a comment in our changelog would be nice. Like yours

Sven Aelterman

Any progress on this?

Vladimir Mullagaliyev
Quote from Sven Aelterman

Any progress on this?

Still "Under review". But we are close to implement it for support agents only.

Please note, that works for Helpdesk already.