Helpdesk comments vs. replies

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Sorry if this has been answered before, I couldn't find a solutions to my questions in current threads:

As an admin I have several "private messages" in the Helpdesk forum. I can _comment_ on the posts, and I can _reply_ (which also allows me to set the status). If I comment, will the original poster see it? Or do I specifically have to reply to the private message to have the user see my response? I have only used comments and I'm wondering now if the users can see my responses at all.

The message at the top is pretty confusing; "Current feedback is visible only for owner and project administrators."
Sergey Stukov
  • Answer
  • Answered
We send notifications to users in both cases, when you leave reply or comment on request.
Ed Byrne
Awesome, thank you Sergey!
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