Enable a search for user function in agent interface.

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stijn verrept
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It is very hard to find a user in the agent interface.  Users aren't sorted at all, there is no way to sort or search for one which forces me to go through all pages in order to find somebody.  A search on name and e-mail address would be useful.
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Vladimir Mullagaliyev co-founder
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Quote from stijn verrept
Thanks.  If search takes too much time, sorting on the columns would also help a lot.
We have completed "search" function. Also we have added ability to assign group from this page.
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Vladimir Mullagaliyev co-founder
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You can search user topics by user email or user name.

Take a look to screenshots.




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stijn verrept
Yes but that was not the question.  It's not hard to find issues by user, It is very hard to find a user in the agent interface.

We now have 8 pages of users.  This means when we want to assign a new user the the user group or check in which usergroup an existing user is, we need to browse through all pages in order to find them.  If the name doesn't match the mail address we need to open them as well.  The users aren't sorted and there is no search.

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Vladimir Mullagaliyev co-founder
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Quote from stijn verrept
Yes but that was not the question.  It's not hard to find issues by user, It is very hard to find a user in the agent interface.

We now have 8 pages of users.  This means when we want to assign a new user the the user group or check in which usergroup an existing user is, we need to browse through all pages in order to find them.  If the name doesn't match the mail address we need to open them as well.  The users aren't sorted and there is no search.

OK, I see. Will add search field for this list soon
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stijn verrept
Thanks.  If search takes too much time, sorting on the columns would also help a lot.
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Vladimir Mullagaliyev co-founder
  • Answer
  • Completed
Quote from stijn verrept
Thanks.  If search takes too much time, sorting on the columns would also help a lot.
We have completed "search" function. Also we have added ability to assign group from this page.

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