browser problems?

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encleadus
  • updated
  • Fixed

Hi,

-I registered to try userecho and I like it! But just in chrome. In explorer 9 (windows7) it is doesn't work properly. Please see the link below.

-I tried on Samsung galaxy note2 (android 4.2) on default browser. The chat worked perfectly, but the feedback didn't. I got a new window: The forum is private... (I don't think so....:))

-I tried on Ipad Safari(os version 6.1.2), the chat didn't work... I got the message in Pidgin but I didn't get any message back what I sent from Pidgin, the feedback also not working, I can see just a continuous loading icon....


Maybe I did something wrong... Here is my link:

http://gisuniverse.com/userecho.html


It would be great if you can check these issues please.


Thanks,

encleadus

SSM MVR
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0
Vladimir Mullagaliyev co-founder
  • Answer
  • Fixed

Hello.

We will check your issue soon and write answer here.

Thank you for your feedback.

Replies 6
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0
Vladimir Mullagaliyev co-founder
  • Planned

Hello.

We will check your issue soon and write answer here.

Thank you for your feedback.

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0
Vladimir Mullagaliyev co-founder

We have checked IE9. Your website in "quirks mode". Try to add in your page the first line like this:


<!DOCTYPE html>
Maybe it resolve all your problem. Please write your progress here.

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0
encleadus

Hi, thanks for the answer and the help. It is helped on the IE9, but I still have the problems on android and Ipad. I would be grateful if can get a html example (because I am not a programmer).

Thanks,

encleadus 

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0
Vladimir Mullagaliyev co-founder
Quote from encleadus

Hi, thanks for the answer and the help. It is helped on the IE9, but I still have the problems on android and Ipad. I would be grateful if can get a html example (because I am not a programmer).

Thanks,

encleadus 

Hello.
We have checked the problem.
You have the "forum id" from your "chat" forum in the widget code.
Please change selected row:

var _ues = { 
host:'encleadus.userecho.com', 
forum:'21811', 
lang:'en', 
tab_corner_radius:5, 
tab_font_size:20, 
tab_image_hash:'ZmVlZGJhY2s%3D', 
tab_chat_hash:'Y2hhdA%3D%3D', 
tab_alignment:'right', 
tab_text_color:'#FFFFFF', 
tab_text_shadow_color:'#00000055', 
tab_bg_color:'#57A957', 
tab_hover_color:'#F45C5C' 
};
to:

forum:'21809',
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0
Vladimir Mullagaliyev co-founder
  • Answer
  • Fixed

Hello.

We will check your issue soon and write answer here.

Thank you for your feedback.

Avatar
0
encleadus

Hi, thanks for the idea:). Now everything is working perfectly except one thing. If the user send a chat message on ipad I can get it, but the user somehow cannot receive the message from me (from the agent). I tried with pidgin and gibberbot. Do you have any Idea why or can you reproduce the problem?  Thanks,

encleadus