"attachment" not translated to english

  • updated
  • Fixed
We're using the new helpdesk tickets creation via email and I noticed that the "Attachment" word is not translated to English, it says: Вложения
Vladimir Mullagaliyev
  • Answer
  • Planned
All language's keys are English.
Looks like your ticket was converted to Russian.
We've disabled translation for this part and it will be always English. We are going to fix problem for other languages soon.
Pablo Hoffman
Thanks, I have left only English enabled in the project settings and that fixed the problem. Is there a place where I can change the language of an existent ticket?
Vladimir Mullagaliyev
Quote from Pablo Hoffman
Thanks, I have left only English enabled in the project settings and that fixed the problem. Is there a place where I can change the language of an existent ticket?
The ticket language is the same as your helpdesk forum language (EN) now.
Pablo Hoffman
Quote from Vladimir Mullagaliyev
The ticket language is the same as your helpdesk forum language (EN) now.
I still see "Вложения" here (note that it's a private link):
http://support.scrapinghub.com/topic/519684-/
Vladimir Mullagaliyev
Quote from Pablo Hoffman
I still see "Вложения" here (note that it's a private link):
http://support.scrapinghub.com/topic/519684-/
This topic is old. You are able to edit and change label to "Attachments".

It should be OK for new topics.

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