Vacation emails interfering with UserEcho notifications

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We're using the new feature of creating helpdesk tickets via email and have an issue. When someone from our support team is away with the gmail vacation response enabled, the userecho notification triggers a response that ends up in the userecho ticket. This affects every ticket separately because each one comes from a different address (

Is there a way to prevent this or workaround it?. Either on gmail or userecho side. Perhaps some header to set or sending from a special email address that gmail autoresponder will ignore?
Vladimir Mullagaliyev
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  • Answered
We've upgraded our email parser to skip auto-reply emails.
We are testing It right now. The problem should be resolved.
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