No update e-mails being sent

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Randall Williams (NCSA)
  • updated
  • Fixed

I haven't been receiving update e-mails from one of our UserEcho forums. In other words, when new topics get posted, I'm not notified about it. This only occurred within the last 24-36 hours. Our IT department checked and no e-mails reached our servers, so this isn't a problem with the messages getting labeled as spam. Are you having problems with mail delivery?

Replies 6
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Vladimir Mullagaliyev co-founder
  • Started

Hello Randall. We have no problem with emails.

We start to check your issue.

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Vladimir Mullagaliyev co-founder

Randall, your project has a few forums. Which forum's notification you didn't receive?

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Randall Williams (NCSA)

It's the Athlete forum. The Coach forum seems to still be working correctly.

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Vladimir Mullagaliyev co-founder
Quote from Randall Williams (NCSA)

It's the Athlete forum. The Coach forum seems to still be working correctly.

Randall we have found one possible problem and fixed it.
If you do not receive an email again - write to us.
Thank you.


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Randall Williams (NCSA)
Quote from Vladimir Mullagaliyev
Randall we have found one possible problem and fixed it.
If you do not receive an email again - write to us.
Thank you.


Great. Thanks for the quick help! If there are still problems, I'll let you know.

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Vladimir Mullagaliyev co-founder
  • Answer
  • Fixed

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