Chat not disappearing when I am offline

  • updated
  • Fixed

I have installed and tried chat with Trillian client for Windows. 

After that I disconnected the account, logged of from UE and even restarted my computer but I cannot loose the chat button on my website. I see it after refresh, in incognito windows and even on another computer, still there.

Vladimir Mullagaliyev
  • Under review
Vladimir Mullagaliyev
  • Under review

We see that your im client is online now.

IM messenger is response to our requests.

Do you online now?

No, I am not online on my chat client for half an hour now, I am just logged in on the site

Quote from Најди Сместување

No, I am not online on my chat client for half an hour now, I am just logged in on the site

EDIT: I am offline now. I tried logging on and off from /settings/chat/agent/  and it works (the button is gone after 1-2 minutes). I will use my client again and report here if that is what is causing the problem.


EDIT2:Now it works perfectly fine even with the client, I have one more question: When someone messages me for the first time I cannot see the message until I send him a message and after that I immediately get:

NajdiSmestuvanje LiveChat: Hi //Admin message Најди Сместување (): UEBOT: Write your message bellow. The operator will be connected soon ... Најди Сместување (): Hello /*User message that was send before the admin one*/ Најди Сместување (): UEBOT: Најди Сместување started session with you.


Vladimir Mullagaliyev
  • Answer
  • Fixed


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