Attach logs as zip file

Avatar
bdusevic
  • updated
  • Answered
Hi, is it possible to attach a zip file to a request?  Our software allows for generation of a log locally on the machine that users can provide to aid with troubleshooting.  We need this in place for the system to be usable for bug reporting.
Pinned replies
Avatar
0
Sergey Stukov co-founder
  • Answer
  • Answered
Your request implemented.
From this moment community users will able to attach files to their feedback.
Replies 15
Avatar
0
Bojan Dusevic
Quote from Sergey Stukov
We checked with Latest Chrome,Safari,FF
and IE9,IE8 all works.
Need more info to reproduce issue. Can you give us screencast?
When I use Firefox, there is no popup that would allow me to select a file for upload.  The "attach" link seems dead.
Avatar
0
Bojan Dusevic
Quote from Sergey Stukov
We checked with Latest Chrome,Safari,FF
and IE9,IE8 all works.
Need more info to reproduce issue. Can you give us screencast?
Avatar
0
Sergey Stukov co-founder
Quote from Bojan Dusevic
Thank you.  However, the upload dialog box doesn't work with FF - the box works with IE, but file upload does not work. 
We checked with Latest Chrome,Safari,FF
and IE9,IE8 all works.
Need more info to reproduce issue. Can you give us screencast?
Avatar
0
Bojan Dusevic
Thank you.  However, the upload dialog box doesn't work with FF - the box works with IE, but file upload does not work. 
Avatar
0
Sergey Stukov co-founder
  • Answer
  • Answered
Your request implemented.
From this moment community users will able to attach files to their feedback.

Customer support portal powered by UserEcho