Private message is not working

  • updated
  • Not a bug

When we click on private message to test, it will allow you to enter information but never posts.  I went to Design to edit the widget and I can delete that option, or I can enter my email address and then that shows up instead of the wording - send us a private message.  How do I get the private message function to work? Thanks!

Sergey Stukov
  • Answer
  • Not a bug

We review your settings and see that you have disabled all topic types for the Private forum, We enabled question type for helpdesk, now users will be able to leave private messages to the helpdesk.

Also we add special check in the settings soon that will prevent from disabling all topic types.

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