Changing domain alias and admin console is lost...

Avatar
Kerti Alev
  • updated
  • Not a bug
I changed my domainname.userecho.com to something else from the admin panel and now I can not see the admin console. 

How would you rate the customer service you received?

Satisfaction mark by Kerti Alev 10 years ago

Add a comment about quality of support you received (optional):

Pinned replies
Avatar
0
Sergey Stukov co-founder
  • Answer
  • Not a bug
You need to update your DNS settings and point required subdomain to the UserEcho address before adding it as custom alias.
Give us you project alias and we help to restore access and with setup.

You can make a private request or mail it to support@userecho.com
Replies 3
Avatar
0
Sergey Stukov co-founder
  • Answer
  • Not a bug
You need to update your DNS settings and point required subdomain to the UserEcho address before adding it as custom alias.
Give us you project alias and we help to restore access and with setup.

You can make a private request or mail it to support@userecho.com
Avatar
0
Kerti Alev
Quote from Sergey Stukov
You need to update your DNS settings and point required subdomain to the UserEcho address before adding it as custom alias.
Give us you project alias and we help to restore access and with setup.

You can make a private request or mail it to support@userecho.com
Sent more info to support @ e-mail. But just a suggestion that the alias should not be available to change even for admin if it denies access to the admin console afterwards, for the silly persons like me :)
Avatar
0
Sergey Stukov co-founder
Quote from Kerti Alev
Sent more info to support @ e-mail. But just a suggestion that the alias should not be available to change even for admin if it denies access to the admin console afterwards, for the silly persons like me :)
We answered on your email, please check. You can access you admin interface on a new alias that you entered.

Customer support portal powered by UserEcho