Why did you drop anonymous access?

Avatar
spiir
  • updated
  • Answered
all of a sudden our instance requires login even though settings state that anonymous is allowed
Pinned replies
Avatar
0
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered
Task is completed. You can begin testing.
-----------------------------------
The idea is that first you are happy getting a lot of anonymous requests, but then when you implement them you lose contact with those who have left you feedback, and as a result you lose a customer that could potentially be glad you paid attention to it and have realized this idea. In the new version when you still have contact with the user you will truly be able to generate a loyal community.

We do not require the user to any extended data.

Enough for him to come up with his nickname, and leave an email address for feedback either login using an account from google, facebook, etc
Replies 10
Avatar
0
Rune Mai (spiir)
Ok. But this makes it hard to use in scenarios where you would be providing the user the safeguards of anonymity. E.g. Early testphases where user might be insecure abt sharing private data
Avatar
0
Rune Mai (spiir)
Why not leave the feature there and make it up to your customers to decide whether it fits the purpose or not. You could then give customers the advice from above when they allow anonymous
Avatar
0
Sergey Stukov co-founder
We consider today about allowing admins option to choose enable anonymous feedback or not
Avatar
0
spiir
That sounds really good.
Avatar
0
spiir
did you decide anything in regards to allowing admins option to enable anonymous? (sorry for the quite desperate measure, but we need it Thursday)
Avatar
0
spiir
hi sergey. did you look into this matter? i have a meeting in two hours with the rest of the company where we decide whether we should opt for user-echo or not. this missing feature is an important aspect of that meeting
Avatar
0
Vladimir Mullagaliyev co-founder
Quote from spiir
hi sergey. did you look into this matter? i have a meeting in two hours with the rest of the company where we decide whether we should opt for user-echo or not. this missing feature is an important aspect of that meeting
Hi. We discussed it and will include this feature in 24 hours.
Avatar
0
spiir
Quote from Vladimir Mullagaliyev
Hi. We discussed it and will include this feature in 24 hours.
thats something! thanks a lot. nice customer support!
Avatar
0
Vladimir Mullagaliyev co-founder
Quote from spiir
thats something! thanks a lot. nice customer support!
Task is completed. You can begin testing.
Thank you for feedback!
Avatar
0
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered
Task is completed. You can begin testing.
-----------------------------------
The idea is that first you are happy getting a lot of anonymous requests, but then when you implement them you lose contact with those who have left you feedback, and as a result you lose a customer that could potentially be glad you paid attention to it and have realized this idea. In the new version when you still have contact with the user you will truly be able to generate a loyal community.

We do not require the user to any extended data.

Enough for him to come up with his nickname, and leave an email address for feedback either login using an account from google, facebook, etc

Customer support portal powered by UserEcho