filter category and 'Needs review' at the same time

  • updated
  • Completed

In the agent interface it would be really nice if it was possible to filter a specific category and 'Needs review' at the same time. So you see all the tickets that need review in a specific category.

Sergey Stukov
  • Answer
  • Completed

It's possible to create custom filter


Click on the configure in the user agent interface



Then



Feel free to experiment,

ask us if additional assistance required

Karl-Emil Bilstrup

Thanks.

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