How to set 'status at first reply' in helpdesk?
I can see you talk about this option in older topics, but i cna't find the menu.
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Sergey Stukov co-founder
Open your helpdesk setting Topic types/Statuses then click icon as pointed on the screenshot below.
Settings dialog will appear with required option
Open your helpdesk setting Topic types/Statuses then click icon as pointed on the screenshot below.
Settings dialog will appear with required option