Ability to search topics in the Agent interface by comments text
would like this functionality as well for all my forums. My specific use case is that I like to post the corresponding Pivotal Tracker story Link/Story ID as a comment so I can keep it tied to the original UserEcho ticket. I need to be able to search for the Pivotal Tracker Story
Currently Zapier support isn't robust enough to accomplish this I'm manually updating User Echo statuses when Pivotal Tracker tasks are completed. Ideally I'd have a trigger for Pivotal tracker status changes to change the status of a User Echo ticket automatically, but that functionality isn't possible at the moment.
Ah I want to clarify actually. I need this in my "user agent" view not on the forum as a whole. Might have posted to the wrong thread....
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Satisfaction mark by Christopher Obermiller 8 years ago
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