Link for private message not appearing on Community Forum

  • updated
  • Not a bug


I have the "Show link for private message" checkmark set, as well as a custom text "You may also send us a direct message here!," but the direct message link simply isn't appearing (either in the preview or the live site). This is for a "Search and add (1_1_1)" widget on a community forum.


Vladimir Mullagaliyev
  • Answer
  • Not a bug

Hello Alex,

The private message is a message to the Helpdesk. Your community forum didn't have any linked Helpdesk. We've linked it here and now you can see the link.

Thank you for your request.

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