Easier way to display customer's tickets and topics
In customer interface topics are by default displayed, and from the side panel he can switch between tickets (private message) and topics.
I think there should be a better way to display both types, and have a summary for both:
This is an simple idea how that can be implemented.
and you can add a total line also under Private messages or above Topics.
Sorry, that doesn't work in this way. The project might have more the none community forum and more than one Helpdesk. We show "selector" above this count to switch between forums.
Also each forum (and helpdesk) may have a custom statuses. So, we cannot group them all into one filter.
That's why we show each forum separate (different statuses, tags, types of topics, etc).