Agent Interface - Wishlist Sort By - Category

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Would like the ability within the User Interface to Sort by Community forum "Category".

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Vladimir Mullagaliyev
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Quote from Bryson Lewis

Yes. I'd like to be able to filter the one Community forum (Wishlist) by the Categories under it. Those Categories also happen to be how I compartmentalized my Knowledgebases. The Knowledgebases are setup by system or product offering.

Done.

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Vladimir Mullagaliyev
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Hello Bryson,

Do you talk about the same "Sort by Community forum Category" as in the topic's list in your community? If so, I think we can add it to the agent interface as well.

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Bryson Lewis

Yes. I'd like to be able to filter the one Community forum (Wishlist) by the Categories under it. Those Categories also happen to be how I compartmentalized my Knowledgebases. The Knowledgebases are setup by system or product offering.

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Vladimir Mullagaliyev
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  • Completed
Quote from Bryson Lewis

Yes. I'd like to be able to filter the one Community forum (Wishlist) by the Categories under it. Those Categories also happen to be how I compartmentalized my Knowledgebases. The Knowledgebases are setup by system or product offering.

Done.

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Bryson Lewis

Is there a way to allow me to define which Categories I can look at? similar to the "Source" functionality, where you can pick and choose one or more knowledgebases?

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Vladimir Mullagaliyev

Yes, you can filter by almost any field.


You could create a filter:

1. In the "Filter" list select "Configure".
2. In the "Additional filters" list select "Category".
3. In the "Category" list select categories.
4. If you want to re-use this filter click "..." on the "Filter" list, then "Save as". Then you will see this filter in the "Filter" list.

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Bryson Lewis

Beautiful. Thanks.