Enhance Discord Integration Message Layout
Currently the discord integration looks really bad. The links that are placed in the webhook trigger the automatic discord embed and it just ends up being really hard to determine what is going on with the feedback. I would suggest sending the webhook as an embed with a specific format same as you would for your helpdesk type email reply. Here's a suggestion on what you might use... I will use % to indicate one of your system variables as I don't really know how you have it setup.
%actiontriggered% by %username% \n
*Join the conversation:* %linktopost%
Here is what it looks like now
This is what the old system looked like