JIRA integration

  • updated
  • Answered

I would like some kind of API support to either automatically transfer a suggestion that has over <x> votes into the JIRA issue tracking system, or a one-click-button to add the 'current' suggestion into JIRA.

Pinned replies
Sergey Stukov
  • Answer
  • Answered

We happy to introduce our new feature, UserEcho's JIRA integration.




For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.

Sergey Stukov
  • Under review

We have JIRA integration in our near plans.

Sergey Stukov
  • Answered

We happy to introduce our new feature, UserEcho's JIRA integration.


For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.

Sergey Stukov
  • Answer
  • Answered

We happy to introduce our new feature, UserEcho's JIRA integration.




For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.

Robin
Hi,

I added a test JIRA project. The integration works really well thanks.
The problem I have right now, is that I removed the test JIRA project, and added our new production version, but I cant find a way to re-map UserEcho to our new production JIRA project?
Can you please advise?

Thanks,
Robin
Vladimir Mullagaliyev
Quote from Robin
Hi,

I added a test JIRA project. The integration works really well thanks.
The problem I have right now, is that I removed the test JIRA project, and added our new production version, but I cant find a way to re-map UserEcho to our new production JIRA project?
Can you please advise?

Thanks,
Robin
Hi,
Are you looking for this page? https://warewolf.userecho.com/settings/features/ji...
Robin
No, I have that page thanks.

We set up a test Jira project which I linked our UserEcho account to, but the test project has been deleted, and I can't see how to link our UserEcho account to our production Jira project.

I specified the Jira project initially, but I cant change it now, so I cant link the two services.
Sergey Stukov
We pointed to Button, when you click it you will be able to change your JIRA account settings.



https://warewolf.userecho.com/settings/features/jira/
Robin
Thank you. Its working now.
Sergey Stukov
Quote from Robin
Thank you. Its working now.
Welcome!
Vladimir Mullagaliyev
Quote from Robin
No, I have that page thanks.

We set up a test Jira project which I linked our UserEcho account to, but the test project has been deleted, and I can't see how to link our UserEcho account to our production Jira project.

I specified the Jira project initially, but I cant change it now, so I cant link the two services.
On this page https://warewolf.userecho.com/settings/features/jira/ click "Setup account" and change your JIRA account settings.