Chat not usable, session could not be disconnected.

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  • updated
  • Not a bug

It is very important for agent to be able to disconnect chat session, to let visitors know non one attending to them. If not, they keep assuming we are there and keep chatting with no response!

Pinned replies
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Vladimir Mullagaliyev co-founder
  • Answer
  • Not a bug

Chat disconnect automatically when you close the client chat window (tab) from admin chat. If you use an IM client, you can send a command /closechat


The client will receive the message: Your session has ended.

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Quote from Iago Rodríguez-Quintana

Yes, Sergey, you are right, he is at this moment but we tried yesterday with all the assistant machines off and the message was the same.


Could we make the following try?

  1. We set off all connections
  2. You confirm nobody is connected
  3. We click again Chat button at http://ofipro.azurewebsites.net

Juan de Oliveira has just set off his connection.


Therefore, you should currently see nobody connected. Do you?

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Quote from Sergey Stukov

We see that Juan de Oliveira ['Thunderbird'] is connected and periodically sends alive packets.

Yes, Sergey, you are right, he is at this moment but we tried yesterday with all the assistant machines off and the message was the same.


Could we make the following try?

  1. We set off all connections
  2. You confirm nobody is connected
  3. We click again Chat button at http://ofipro.azurewebsites.net

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Sergey Stukov co-founder
Quote from Iago Rodríguez-Quintana

Hello,


we seem to have the same issue: no assistant is connected but popup still says "Operator are connected" when clicked.by a visitor.


Could you please have a look at the issue?


Thanks,


Iago

We see that Juan de Oliveira ['Thunderbird'] is connected and periodically sends alive packets.

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Hello,


we seem to have the same issue: no assistant is connected but popup still says "Operator are connected" when clicked.by a visitor.


Could you please have a look at the issue?


Thanks,


Iago

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mahfudh junaryanto

Alright, tested OK. Only if it was documented somewhere ... I won;t raise this as issue.


Thanks!

Avatar
Vladimir Mullagaliyev co-founder
  • Answer
  • Not a bug

Chat disconnect automatically when you close the client chat window (tab) from admin chat. If you use an IM client, you can send a command /closechat


The client will receive the message: Your session has ended.