How to set 'status at first reply' in helpdesk?

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Karl-Emil Bilstrup
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I can see you talk about this option in older topics, but i cna't find the menu.

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Sergey Stukov co-founder
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Open your helpdesk setting Topic types/Statuses then click icon as pointed on the screenshot below.


Settings dialog will appear with required option


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Sergey Stukov co-founder
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  • Answered

Open your helpdesk setting Topic types/Statuses then click icon as pointed on the screenshot below.


Settings dialog will appear with required option