logical group

Avatar
Norman
  • updated
  • Answered

Hi

How are the logical groups used in Userecho?

Why I'm asking: I changed some logical groups of statuses as I wanted to give back users their votes on an earlier status. That worked well.
My only concern is, what else is efffected by that?


Thanks and cheers

Norman

How would you rate the customer service you received?

Satisfaction mark by Norman 7 years ago

Thanks. That helps so far.

Add a comment about quality of support you received (optional):

Pinned replies
Avatar
0
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered

Logical groups need only to group real statuses into groups when we show filters, specially if more than one topic type exist (they may have different statuses but same logical groups for statuses).

Also if status (logical group) is Closed (Completed or Declined) we return votes to users.

Replies 1
Avatar
0
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered

Logical groups need only to group real statuses into groups when we show filters, specially if more than one topic type exist (they may have different statuses but same logical groups for statuses).

Also if status (logical group) is Closed (Completed or Declined) we return votes to users.


Customer support portal powered by UserEcho