Receiving notifications for private messages
Hi,
I noticed that I do not receive the "usual email" notifying that a new message has been written in my Project forum if this message has been sent as "private". I guess this happens because the private message goes directly to the helpdesk address.
I cannot understand how to custom email addresses. In particular, I do not understand how to:
1. To configure SPF add TXT record as described in the domain settings (once per domain).
2. To configure DKIM add two CNAME records as described in the domain settings (once per domain).
Could you help ?
We see that you create test tickets by yourself, thats why you not receive notifications. Because you self created it and already know about it.
When ticket will be created by another user your agent account will receive notification.
Custom email means that UserEcho will use that address for notifications to users.
To enable it you should add special DNS record to your domain eso.org via DNS settings panel.
For example to enable emails on @eso.org you should add this DNS records.
Please find out person in your organization who familiar with DNS settings.