Convert a comment into a private message?

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laboxideale
  • updated
  • Answered

Hello,

I guess this is possible, but can you help me:

  • how to convert (as admin) the comment of a user in a topic into a separate private message?
    (when this is in fact a personal question, and not really related to the topic)

Thanks.

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Satisfaction mark by laboxideale 6 years ago

OK, thank very much, it's totally clear now!

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Sergey Stukov co-founder
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  • Answered

Hello, just click on "Convert to message" link on the comment and select helpdesk forum. After that you can continue private discussion with him.

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Vladimir Mullagaliyev co-founder
Quote from laboxideale

Hello,

Thank you for the answer: didn't know that (after converting to topic) this could become private.

  • then, how to switch to private afterwards?

And also another related question:

  • is a private discussion limited to ONE user (and the admins)? or it is possible to have a private discussion with a few users?

And then (if above private discussion with multiple users is possible)

  • is there a solution to merge some following comments into the created private topic? (to group the comments that follows the first one converted into private topic)


My idea is indeed to solve this kind of situation:

  1. in a topic started about subjectA
  2. a user X make a comment on a personal subjectB that should be answered elsewhere from the subjectA
  3. some users Y and Z already started to comment on subjectB

I'd like to:

  1. create a new (private) topic on subjectB (as you proposed) with first comment by X
  2. move next comments by Y and Z into the same newly created subjectB

Best regards

Hello,

Thank you for the answer: didn't know that (after converting to topic) this could become private.
then, how to switch to private afterwards?

When you click "Convert to topic" you have to select a forum where this topic will be. If you choose a helpdesk the topic will be converted into ticket and become private.

is a private discussion limited to ONE user (and the admins)? or it is possible to have a private discussion with a few users?

You can add collaborators to tickets. Just click three dots button and select "Manage collaborators"

is there a solution to merge some following comments into the created private topic? (to group the comments that follows the first one converted into private topic)

    Unfortunately, no. You can create few topics from comments then merge them. But probably easier just create one and add collaborators to the topic.

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    0
    laboxideale

    Hello,

    Thank you for the answer: didn't know that (after converting to topic) this could become private.

    • then, how to switch to private afterwards?

    And also another related question:

    • is a private discussion limited to ONE user (and the admins)? or it is possible to have a private discussion with a few users?

    And then (if above private discussion with multiple users is possible)

    • is there a solution to merge some following comments into the created private topic? (to group the comments that follows the first one converted into private topic)


    My idea is indeed to solve this kind of situation:

    1. in a topic started about subjectA
    2. a user X make a comment on a personal subjectB that should be answered elsewhere from the subjectA
    3. some users Y and Z already started to comment on subjectB

    I'd like to:

    1. create a new (private) topic on subjectB (as you proposed) with first comment by X
    2. move next comments by Y and Z into the same newly created subjectB

    Best regards

    Avatar
    0
    Sergey Stukov co-founder
    • Answer
    • Answered

    Hello, just click on "Convert to message" link on the comment and select helpdesk forum. After that you can continue private discussion with him.

    
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