Let staff create helpdesk tickets (instead of clients)

As heavy users of UserEecho Helpdesk tickets, we'd like to be able to create tickets ourselves and assign them to a client (by specifying  the client's email, for example, or sharing a link) instead of the other way around (clients generating tickets).

This is for when we need to do something that needs to be started from our side (like a schedule downtime or server migration). We can't ask the client to create the ticket beacause they don't know anything about it. The ticket needs to be created by our staff and handed over to our client for tracking. This is very similar to how public topics work, except that we need them to be private. 

Would you consider adding such feature?