Use Reply-To as client email when creating tickets

We use wufoo to create support requests, and those emails come from some generic address (noreply@wufoo.com) with the email of the client in the Reply-To header. Could you make the ticket creation by email take the client email address from the Reply-To header (instead of From) when it's available?. It sounds like a generically useful feature to add, with no downsides.

Additionally, is it possible to change (or at least see) which is the client email associated with a given ticket?. Thanks!