Customize the email sent to users.
We want to get a facility to customize this email message (this message is high priority for me) or any message that goes out to our users.
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Replies 22
All notifications for topic (new topic, new comment in topic, status changed, etc) has the same subject - topic header.
Usually it groups to one thread (for example in gmail) and you can see all changes for current potic in one thread. It is very helpful for us. Is it works for you?
Also email about comment has test that it comment for current topic.
I agree that having the topic title/header in the email subject is good. When the new comment email is open, it would be helpful to also have the topic header in the body of the email so the information is all in one place. As shown in your screenshot, the new comment (bottom email) can be visually far away from the topic header (several emails up in the thread). Perhaps the line in the email body where it says:Usually it groups to one thread (for example in gmail) and you can see all changes for current potic in one thread. It is very helpful for us. Is it works for you?
Also email about comment has test that it comment for current topic.
New comment has been posted by RaMMicHaeL.
You could simply add the topic header:
New comment has been posted by RaMMicHael to topic Ctrl+Y (Redo) doesn't work
That would make it much easier to visually find the topic header when looking at any of the emails.
Vladimir Mullagaliyev co-founder
We have had one of our clients specifically request that the notification email sent for a new comment also include the topic title. The current notification email for comments does not include the topic title, so it is hard to tell what topic the comment is related to. Can you please either (a) add the topic title to the notification email for comments or (b) allow admins the ability to customize the emails (using placeholders)?
All notifications for topic (new topic, new comment in topic, status changed, etc) has the same subject - topic header. Usually it groups to one thread (for example in gmail) and you can see all changes for current potic in one thread. It is very helpful for us. Is it works for you?
Also email about comment has test that it comment for current topic.
We have had one of our clients specifically request that the notification email sent for a new comment also include the topic title. The current notification email for comments does not include the topic title, so it is hard to tell what topic the comment is related to. Can you please either (a) add the topic title to the notification email for comments or (b) allow admins the ability to customize the emails (using placeholders)?
Vladimir Mullagaliyev co-founder
We need to link all new topics in UserEcho to our internal work management system. We have almost been able to get that to work, but we need to customize the header of the notification emails. We have created a custom field in UserEcho for topics called "Case". A staff member would edit the topic and enter the case number assigned by our internal work management system. After the custom "Case" field has been populated, we would like all future email notifications generated by that topic (e.g. new comments) to include the case number in the subject:
[ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
Hi Mathew. [ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
We have the webhooks in beta-test. It means that we can POST data to your URL about new topics and comments. And you will receive all data that available in API (same structure).
Maybe it will be better for your integration with our system?
If you want to try it, just send to us private message with you URL. We will POST all data to it URL.
We need to link all new topics in UserEcho to our internal work management system. We have almost been able to get that to work, but we need to customize the header of the notification emails. We have created a custom field in UserEcho for topics called "Case". A staff member would edit the topic and enter the case number assigned by our internal work management system. After the custom "Case" field has been populated, we would like all future email notifications generated by that topic (e.g. new comments) to include the case number in the subject:
[ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
[ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
Sergey Stukov co-founder
We planned to update email template tomorrow, it's will contain visible link.
Sergey Stukov co-founder
1) customize footer for email message
2) and from field