Widget works wrong in Internet Explorer 7 and 8
There is no "close" button in the top right corner of widget in IE7 and IE8.
Language: German
Account type: Free
Language: German
Account type: Free
Pinned replies
Replies 7
Sergey Stukov co-founder
Fixed and working properly. Thank you much.
Sergey Stukov co-founder
Hello Sergey,
in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:
Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js
It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?
Best regards.
We found cause:in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:
Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js
It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?
Best regards.
You must place widget insertion code just before closing </body> tag
In that case error not appears.
Sergey Stukov co-founder
Hello Sergey,
in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:
Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js
It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?
Best regards.
We start investigation, will report soonin our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:
Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js
It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?
Best regards.
Hello Sergey,
in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:
Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js
It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?
Best regards.
in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:
Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js
It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?
Best regards.
Sergey Stukov co-founder
We apply fixes
Should work correctly now
Require CTRL+R or CTRL+F5 to refresh widget code
Should work correctly now
Require CTRL+R or CTRL+F5 to refresh widget code
Thank you for instant reaction! Juast FYI here is a live example: http://www.konsileri-crm.de/
Should work correctly now
Require CTRL+R or CTRL+F5 to refresh widget code