Chat account with external IM client not working

  • updated
  • Not a bug

The external IM client functionality doesn't seem to be working.

I've been trying with Pidgin, PSI and Pandion.


The error occuring says: "Details: Authentication error: Not Authorized".


Are there any settings I might be overlooking?


Sergey Stukov
  • Under review

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.

Sergey Stukov

Check following screenshot, you need put 1.admin.3553@userecho.com to the XMPP Address field.



Sergey Stukov
  • Answer
  • Not a bug

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.

Calculus Software
Quote from Sergey Stukov

Check following screenshot, you need put 1.admin.3553@userecho.com to the XMPP Address field.



Hello Sergey,


I did this already. However I tried again and the same error occurs.

Sergey Stukov

Start chat session with us on userecho.com

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