Chat account with external IM client not working

Avatar
  • updated
  • Not a bug

The external IM client functionality doesn't seem to be working.

I've been trying with Pidgin, PSI and Pandion.


The error occuring says: "Details: Authentication error: Not Authorized".


Are there any settings I might be overlooking?


Pinned replies
Avatar
UserEcho Support
  • Answer
  • Not a bug

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.

Avatar
UserEcho Support

Start chat session with us on userecho.com

Avatar
Calculus Software
Quote from UserEcho Support

Check following screenshot, you need put 1.admin.3553@userecho.com to the XMPP Address field.



Hello Sergey,


I did this already. However I tried again and the same error occurs.

Avatar
UserEcho Support
  • Answer
  • Not a bug

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.

Avatar
UserEcho Support

Check following screenshot, you need put 1.admin.3553@userecho.com to the XMPP Address field.



Avatar
UserEcho Support
  • Under review

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.