Can't make forum public

Avatar
Cheehan Tee
  • updated
  • Answered
I have 2 forums. I can't set one of them (Helpdesk) to be publicly accessible. Unlike the other forum, its "Forum Privacy Setup" page doesn't have a "public" or "private" option. On the "Forums setup" page (where you can create additional forums), it says privacy is "public". However, my users can't access it.
Pinned replies
Avatar
0
Sergey Stukov co-founder
  • Answer
  • Answered
It's special forum (helpdesk) that used for private requests from users.
It's type cannot be changed to public.

Note:
That you can create another public forum.
Or move Helpdesk topics to public forum.

Feel free to ask additional details/questions.
Replies 6
Avatar
0
Cheehan Tee
Quote from Sergey Stukov
One by one via interface or we can batch move all topics from your Pivate forum - to the new one.
That's ok. I'll do them myself since there isn't a lot of stuff I want to move anyway. Thanks. 
Avatar
0
Sergey Stukov co-founder
Quote from Cheehan Tee
Do you mean move each topic one by one to a new public forum I create?
One by one via interface or we can batch move all topics from your Pivate forum - to the new one.
Avatar
0
Cheehan Tee
Do you mean move each topic one by one to a new public forum I create?
Avatar
0
Cheehan Tee
Quote from Sergey Stukov
Seems that we must provide additional description in the admin interface.
Yes, that'll help. Suggest you call it something like "Private Message" by default. That would have made it clear. And it shouldn't say "public" on the "Forums setup" page. Thanks for your reply.
Avatar
0
Sergey Stukov co-founder
Seems that we must provide additional description in the admin interface.
Avatar
0
Sergey Stukov co-founder
  • Answer
  • Answered
It's special forum (helpdesk) that used for private requests from users.
It's type cannot be changed to public.

Note:
That you can create another public forum.
Or move Helpdesk topics to public forum.

Feel free to ask additional details/questions.

Customer support portal powered by UserEcho