Chat not usable, session could not be disconnected.
It is very important for agent to be able to disconnect chat session, to let visitors know non one attending to them. If not, they keep assuming we are there and keep chatting with no response!
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Replies 16
Great Vladimir. Now it works fine.
Thanks for the detailed support.
Vladimir Mullagaliyev co-founder
Hello Vladimir,
translations are done. They only need your check.
Regarding the issue on the topic, we aren't still able to have it working: we are now all disconnected but it keeps showing the message of connected.
Can you please confirm you see us disconnected from your side?
Thanks.
Thanks.
Hello.
We have fixed this issue. Please read more information here:
http://feedback.userecho.com/topic/289869-how-to-use-widget-with-hidden-tab/
And we need your translations for new chat's phrases :)
Hello Vladimir,
translations are done. They only need your check.
Regarding the issue on the topic, we aren't still able to have it working: we are now all disconnected but it keeps showing the message of connected.
Can you please confirm you see us disconnected from your side?
Thanks.
Vladimir Mullagaliyev co-founder
Hello.
We have fixed this issue. Please read more information here:
http://feedback.userecho.com/topic/289869-how-to-use-widget-with-hidden-tab/
And we need your translations for new chat's phrases :)
Vladimir Mullagaliyev co-founder
Hello.
We haven't fixed this issue yet, but we'll do it soon.
We understand you case now, you have custom button to start chat, in default case button in not visible so user not able to click it when operators offline. We will apply fixed today for your issue.
Hello again Sergey,
is there any news on this issue?
Best regards.
We understand you case now, you have custom button to start chat, in default case button in not visible so user not able to click it when operators offline. We will apply fixed today for your issue.
OK Sergey, now I understand.
Thank you very much for your assistance.
Sergey Stukov co-founder
OK, I have done the click and it actually says we are connected:
You can do it yourself if you want. Just click on the green CHAT button on the right menu at http://ofipro.azurewebsites.net
We understand you case now, you have custom button to start chat, in default case button in not visible so user not able to click it when operators offline. We will apply fixed today for your issue.
OK, I have done the click and it actually says we are connected:
You can do it yourself if you want. Just click on the green CHAT button on the right menu at http://ofipro.azurewebsites.net
Sergey Stukov co-founder
Juan de Oliveira has just set off his connection.
Therefore, you should currently see nobody connected. Do you?
Sure, nobody is connected at this moment.
Chat disconnect automatically when you close the client chat window (tab) from admin chat. If you use an IM client, you can send a command /closechat
The client will receive the message: Your session has ended.