Userecho search engine made confusion between language?

Avatar
Cédric Malet
  • updated
  • Answered
Hello,


Some of my forums are in English, some are in french, but when I use the userecho search engine, all french and English results are displayed.
Is there a way to display only in french when the user use the french UI, and only in English for English user.

Image 6023
Pinned replies
Avatar
0
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered
Hi,
The UserEcho shows all topics that you have (not filter by language).
But if topic has translation on selected language UI it will be shown on UI language. Else default topic text.

Open http://aquafadas.userecho.com/topic/435946-post-en... and click "Translations" in the right menu.

Replies 5
Avatar
0
Vladimir Mullagaliyev co-founder
  • Answer
  • Answered
Hi,
The UserEcho shows all topics that you have (not filter by language).
But if topic has translation on selected language UI it will be shown on UI language. Else default topic text.

Open http://aquafadas.userecho.com/topic/435946-post-en... and click "Translations" in the right menu.

Avatar
0
Cédric Malet
Hum, In my opinion is not ok to see all results of all languages, especially when you don't speak the language. Do you see a way to separate the content?
Avatar
0
Vladimir Mullagaliyev co-founder
Quote from Cédric Malet
Hum, In my opinion is not ok to see all results of all languages, especially when you don't speak the language. Do you see a way to separate the content?
What if I will select DE language and you do not have topics on it? Language needs to select user interface only.

But you still has 2 options:
1. Do translation to your website languages (Especially if you do Knowledge base article)
2. You can create separate forums. For example, English, Russian, etc.
We use both ways in our community. First for Knowledge base articles, second for Users feedback forums.
Avatar
0
Cédric Malet
Thanks for your help, but I can't find a way to separate the search engine results.
Actually, I have 4 forums:
  • Digital Publishing [EN] => Default langue EN in UserEcho
  • Desktop Application [EN] => Default langue EN in UserEcho
  • Edition numérique [FR] => Default langue FR in UserEcho
  • Logiciels [FR] => Default langue FR in UserEcho
But all result are merge, is there any to separate?
Avatar
1
Vladimir Mullagaliyev co-founder
Quote from Cédric Malet
Thanks for your help, but I can't find a way to separate the search engine results.
Actually, I have 4 forums:
  • Digital Publishing [EN] => Default langue EN in UserEcho
  • Desktop Application [EN] => Default langue EN in UserEcho
  • Edition numérique [FR] => Default langue FR in UserEcho
  • Logiciels [FR] => Default langue FR in UserEcho
But all result are merge, is there any to separate?
When you search you see results from current forum only! Plus results from knowledge base. 
As I answered your before you have 2 ways:

1. Do translations for topics in Knowledge base to both languages (If all topics related to both languages). We have extended your trial period for 3 days and now you are abe to translate articles to different languages. Use "Translations" menu in a article.
2. Create second Knowledge base (FR) and use it for FR Knowledge base articles. Then link this KB to your FR forums (We can halp you link it if you don't know how to do it).

Choose which way is better for you. Feel free to ask any questions.

Customer support portal powered by UserEcho