Support in Germany

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Heino Deubner
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Dear all, is there anyone in Germany who can support us to setup / to implement User Echo?
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Sergey Stukov co-founder
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We have located in the United States but we ready to answer to all your questions feel free to ask it via our helpdesk, we see that you already created community and setup logo and facebook module for it.

How we can help?
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Heino Deubner
Quote from Sergey Stukov
Note that your account already has public forum
http://feedback.printer-care.de/forum/37490-feedback-forum/

And helpdesk 
http://feedback.printer-care.de/forum/37492-helpdesk-forum/
Helpdesk forum used to store private requests history.
Sorry, I didn't understand you right. What is the different between my feedback-forum and the helpdesk forum? Both were default forums.
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Heino Deubner
Quote from Sergey Stukov
Check we manage our blog using UserEcho.
http://blog.userecho.com

We can setup the same for your community.
It's regular forum with all topic and user feedback features disabled. Only staff users can post topics in it.
By the way regular users will able to leave comments on articles.

Confirm and we setup it for then you will able to customise it.
No thanks, I want to setup a another blog on our website. 
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Heino Deubner
Quote from Sergey Stukov
They use default forum and additional forums for corresponding products. It's realised via html (they inserted custom html block) and our Custom CSS feature.

Note the sections can be in the same forum, just different categories in in or forums.

Give us images of your products and we prepare example for you, then you will able to copy it and modify following your requirements.
Great, you will get images soon, I will come back to you next days.
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Sergey Stukov co-founder
Quote from Heino Deubner
Hello, I found this User Echo example. http://jdb.userecho.com/forum/8446-welcome/

How can I create such a Welcome Forum with pricture and link to the further forums at the top?
They use default forum and additional forums for corresponding products. It's realised via html (they inserted custom html block) and our Custom CSS feature.

Note the sections can be in the same forum, just different categories in in or forums.

Give us images of your products and we prepare example for you, then you will able to copy it and modify following your requirements.
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Sergey Stukov co-founder
Quote from Heino Deubner
Do you have a Blog plugin?
Check we manage our blog using UserEcho.
http://blog.userecho.com

We can setup the same for your community.
It's regular forum with all topic and user feedback features disabled. Only staff users can post topics in it.
By the way regular users will able to leave comments on articles.

Confirm and we setup it for then you will able to customise it.
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Heino Deubner
Do you have a Blog plugin?
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Heino Deubner
Hello, I found this User Echo example. http://jdb.userecho.com/forum/8446-welcome/

How can I create such a Welcome Forum with pricture and link to the further forums at the top?
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Heino Deubner
Is it possible to config the menu? I would like to move the "Helpdesk Forum" to a own menu topic, so that I get three menu points. 1) Feedback Forum 2) Helpdesk 3) Wissensdatenbank  

I think it would be better for the user...
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Heino Deubner
Quote from Heino Deubner
Please describe the opportunity 1. I tried it, but I assume I didn't understand you right...
Hello Sergey, please take a look, ich configed the tool and moved it to my general forum. The email, I received looks like so. What is my mistake with the size?

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Heino Deubner
Quote from Sergey Stukov
Just create a new topic in the required forum and then use "Poll settings" action on it, you can create poll variants.
Thank you very much. In Germany now its time to have dinner. I wish you a nice christmas I will come back in a few days. Your software is great !!!