Sergey Stukov
  • Answer
  • Under review
Terry Gauchat

The ability to set Defaults (e.g., voting off) based on Topic Type, Category, maybe even the current Topic Status would help make Agents more efficient and reduce customer confusion.

I will also mention this in a new Topic Idea: It would also be valuable to be able to disable Satisfaction Ratings only for certain Topic Types within a Forum. For example. Satisfaction Rating requests don't make sense for Type = "Praise".